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Job Description
Are you a rockstar employee looking for a new career in a rapidly growing organization? Interstate Fleet Services could be just what you're looking for. As a Breakdown Coordinator, you're working as a problem solver. You're managing and making quick decisions while building relationships with customers and our field technicians. You are taking the initial call from our customer, inputting it into the system, dispatching it out to the appropriate technician and managing the job on all ends serving as the liaison between our customer and our field technician from the start all the way to it concluding along with non job related tasks and issues.
You're the one and only as far as our customers is concerned with making sure their truck, trailer, bus or piece of equipment is repaired in a timely fashion in the event it becomes disabled in one of our 35+ service areas throughout North America.
Your Job:
Take all inbound calls from customers
Input them into dispatch software
Monitor progress of each job you are managing from start to end
Communicate with customer via check calls and email on the current status of each job
Process payments and PO's
Manage daily repairs that your customers may have in process to ensure that they are receiving superior customer service by overseeing and ensuring that we are providing service our mothers would be proud of
Be honest and proactive in your communication to customers and technicians
What you'll need to bring to the table
Open availability during the first and second shift and on weekends. This means you must have the ability to work a 8-10 hour shift between the hours of 8am and 12 midnight on a 5-6 day work schedule that will include weekends and holidays (excluding Thanksgiving & Christmas when we are closed).
A passion for customer service, business development & problem solving
The desire to be a part of Interstate Fleet while contributing to our continued growth
Ability to multitask. That means managing at least two phones, while using email and in house computer programs.
Hall of Fame work ethic, a backbone for effectively communicating with our customers and technicians, and the ability to handle conflict.
Basic computer skills including geographical skills of reading online maps,
Be comfortable working in a fast paced call center with a lot of noise and a lot of action.
What's in it for you
Solid 40+ Hours A Week
Paid training to set you up for success
Advancement opportunities with structured career paths and mentoring sessions
Health Benefits and 401k Available
Paid Vacation, Sick Days & Holidays
Comfortable work environment where jeans and t's are encouraged
Unlimited growth potential as our company's vision is nationwide growth.
Work hard, play hard – enjoy occasional paid for lunches both on and off site, cake parties, holiday parties and more!
Who We Are & What We Do
Interstate Fleet Services, a nationwide industry leader in the Fleet Repair and Maintenance Industry. We repair fleets of tractor trailers, buses, equipment both on the roadside when they breakdown and provide preventative maintenance at the customers location for some of the most recognized companies in North America. We are currently in over 33 locations throughout the country and we are growing to become nationwide.
If you're interested in applying, complete the online application and attach your photo identification and upload your resume (if available). If you have any questions, feel free to contact at (888) 589-9281 Ext 6
How to apply
Contact Us
Address
Contact
Hiring Department Hours
460 Caredean Drive
Horsham PA 19044
(888) 589-9281 Ext 6
Mon - Fri
8:00 am – 6:00 pm